You will find answers to our most frequently asked questions about infrared heating below.

We are the UK Infrared Experts. If you cannot find the answer you are looking for here, please use the Chat during working hours and one of our experts will answer your question directly. Out of hours, or if you prefer, also check our site on How Herschel Infrared works or Contact Us if you have any other questions.


"Where can I...?"

You can find Herschel Infrared on display at showrooms marked with a green star on the map below. Items marked with a red pushpin are our recommended installers. Please be sure to call ahead to make an appointment and confirm

You can find Installers who have taken our comprehensive and unique Infrared training on the map below.  Installers are marked with a red pushpin . Herschel is the only UK Infrared Heating producer who provides installer training. Showrooms displaying Herschel Infrared


Quality & Safety

  Are Infrared rays safe for people? Far infrared heating is 100% safe and natural for our bodies, and our well-being, as the human body is designed to accept and emit infrared. The feeling of warmth from infrared is particularly

Longest track record At Herschel we have the most extensive experience of the application of Far Infrared in the UK (check our Residential and Commercial Case Study pages). Effective heating is all about matching the right heater to the right

The European Far Infrared Panel Standard is: A flat surface panel with a surface temperature of 75°C or higher. An emission rate of least 0.09 watts per centimetre2 over the panel surface. Must have CE, Electrical Safety, Electrical Emissions, Safe

Our panels are tested and verified by the German research establishment TÜV and the tests include verification (Geprufte Sicherheit – or “Proven Safety and Health”) and Electromagnetic compatibility with current world standards for human health and electrical appliances. They are

Herschel Infrared heaters come with a 5 or 10 year guarantee. Our Inspire range is designed to last decades because of the high quality of materials and advanced heating elements that are used. Herschel Far Infrared panel heaters require no


Installation Questions

Herschel panels radiate far infrared heat through the air which is then absorbed by objects and surfaces of the room. The most effective place for you to mount your panels is usually higher up on the walls or on the

The wires can be chased into the wall and completely hidden or else discretely fitted within cable trunking, in much the same way as you would do when installing any electrical device (i.e. a wall mounted flatscreen TV). Please consult your

Herschel Infrared panels are easy to install and come with a very comprehensive set of instructions. As Infrared panels are an electric installation, they should only be carried out by a suitably qualified electrician.  Herschel has a network of Accredited

To allow the panels to operate at the right temperature and unobstructed, our Instructions call for no objects to be placed within 400mm of the front of the panel and not within 200mm of the sides of the panel. This

Electrical Safety in bathrooms divides into four zones. In Zone ‘0’ which defines being within in the sink bowl, bath tub or shower bowl any electrical appliance must be IP67 (full immersion capable) and low voltage. Zone 1 is the

Please visit our Customer Service section to get new copies.


Controls Questions

Please see our handy video demonstrating how to ‘pair’ the Herschel iQ R1 Receiver with the Herschel iQ T1 Thermostat. Full instructions are also detailed within the R1 instructions you would have received. The T1 and R1 pairing video is

Our Herschel iQ App is simple and easy to download and use with the iQ controls system. Simply choose which thermostat works for you, add the Hub and download the iQ App from the links below.   Herschel iQ works

In order to emit far infrared at the right waveband, our heaters are either “on” or “off” (it is not possible to vary the temperature of the heater itself). So some kind of controller is needed with your infrared panel.

New Ecodesign legislation from the EU 2015/1188 (otherwise known as Lot 20) means that re-sellers and installers of electric space heaters will need to be sure that the heaters they are selling or installing comply with Lot 20 from 1


Orders & Deliveries

There may be delays to the usual delivery timescales over the Christmas period. Please contact us for more details on +44(0)1473 760059.

Our Inspire heater panels are specially made to order in Germany and will take approximately 4 weeks from order to delivery. All other heaters are standard stock items, so as long as we receive your order by mid-day on a

Panels are to be signed for ONLY if there is NO damage to the packaging on delivery. If there is any damage to the packaging please do not sign for the goods. Contact Customer Services at Herschel, +44 (0)1473 760059,

Cut-off time for next day delivery is 12pm (excluding weekends, weekdays only). Please note: there may be delays to the usual delivery timescales over the Christmas period. Please contact us on +44(0)1473 760059 for more details.


Functional & Technical

We could get really geeky on this but will try to keep it simple… Herschel Inspire panel heaters are made from a stainless steel filament woven into an insulating material. Herschel Select and Select XL Panels are made from our

Herschel heaters can deliver energy-savings up to 60% over traditional heating systems. Providing warmth 24×7 at a fraction of the cost of gas, oil, or other electric heating, infrared warms the fabric of the building – and not the air

This depends on the ambient temperature and the levels of insulation of your building. Herschel Far Infrared heaters work by warming up the thermal mass of the room and on initial start up, this may take several hours and in

There are no maintenance and servicing costs related with Infrared heating panels. There are no moving parts or liquids or gases that require any form of annual maintenance contract. The other major benefit of Infrared panels is that in the

Herschel Far Infrared emits the biologically most significant Comfort Heating wavelengths because skin content is 80% water which absorbs heat most efficiently from wavelengths of 3 microns and lower (Far Infrared). Far Infrared is better absorbed by the skin, is

Modern immersion heaters and well-insulated cylinders provide a simple and fast means to raise, and store, hot water. Thermostat controls ensure the heater is cost-efficient to run. If you have solar PV you can divert surplus solar electricity to an immersion circuit, rather

With Economy 7 you are probably paying a higher rate for daytime electricity than on a standard tariff. If you intend to run your Herschel panels overnight and also run other appliances overnight then it could make sense to stay on Economy

Can I paint the panels so they match the same colour as my walls? Our best advice, following testing in-house, would be to use heat resistant paints such as radiator paint. Normal emulsion doesn’t bond very well (you can easily

SAP10 is coming and the future is electric. Please read our our latest news on SAP10.  The proposed introduction of SAP10 has significant implications for electric heating given the revision of emission factors which are currently out of date. Overview