FREQUENTLY ASKED QUESTIONS ABOUT INFRARED HEATING

Outdoor heaters are becoming increasingly popular, but there are many different types of heater available and lots of jargon. But even on the nicest of days in the UK it very often gets chilly or cold in the evening and if you want to enjoy socialising outside, outdoor heating is…Read more

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Thank you for ordering from Herschel Infrared. If you ordered from us online, then you can enter either your order number and email or the tracking number you were sent to track your delivery here.

Herschel has a UK wide network of approved installers and resellers. Contact Herschel on our “Find Herschel-approved UK Installers” page to get a recommended installer near you. If you want to become a Herschel installer, you can also apply from this page. You can even recommend your own electrician.

There is no need to register the warranty. In the event of a problem, please contact our Support team via the website with the date and proof of purchase (details of which will be available on your order confirmation and invoice) and they will be able to assist. We also…Read more

There have been a number of low voltage, very thin, carbon based heating products in the form of “Wallpaper”, in-wall, ceiling or underfloor mats that have recently appeared on the market promoting themselves as “Infrared”, “far infrared” and / or “Radiant” heating technologies. Typically these systems are low voltage (via…Read more

IEC 60675-2:2021 which covers household direct acting room heaters provides a standard for assessing their radiant performance. It is the internationally agreed legal definition of the performance criteria for radiant performance of household electrical heaters. The standard states: Anything with a surface temperature of less than 40c cannot be classed…Read more

Herschel Infrared heaters come with a 5 or 10 year guarantee. Our Inspire range is designed to last decades because of the high quality of materials and advanced heating elements that are used. Herschel Far Infrared panel heaters require no maintenance or servicing. Our heaters use solid state elements unlike…Read more

Are Infrared rays safe for people? Far infrared heating is 100% safe and natural for our bodies, and our well-being, as the human body is designed to accept and emit infrared. The feeling of warmth from infrared is particularly comfortable. It is UV that is harmful, not infrared, and so…Read more

Longest track record At Herschel we have the most extensive experience of the application of Far Infrared in the UK (check our Residential and Commercial Case Study pages). Effective heating is all about matching the right heater to the right requirement and we have many years experience in this: helping…Read more

Herschel panels are tested and verified by the German research establishment TÜV and the tests include verification (Geprufte Sicherheit – or “Proven Safety and Health”) and Electromagnetic compatibility with current world standards for human health and electrical appliances. They are also RoHS and REACH and EcoDesign (Lot 20)  Compliant.  Our…Read more

To allow the panels to operate at the right temperature and unobstructed, our Instructions call for no objects to be placed within 400mm of the front of the panel and not within 200mm of the sides of the panel. This includes if you are intending to flush-mount panels in a…Read more

The wires can be chased into the wall and completely hidden or else discretely fitted within cable trunking, in much the same way as you would do when installing any electrical device (i.e. a wall mounted flatscreen TV). Please consult your electrician or a Herschel Accredited installer for more advice.

Electrical Safety in bathrooms divides into four zones. In Zone ‘0’ which defines being within in the sink bowl, bath tub or shower bowl any electrical appliance must be IP67 (full immersion capable) and low voltage. Zone 1 is the splash zone above a bath or within a shower enclosure…Read more

This is an example of a customer install of ceiling-mounted Select XLS panels hard wired to, and powered from, the T-MD2 thermostat. The T-MD2 is also wired to the mains. •There is a fused spur at low level below the T-MD2 thermostat for isolating the heaters and thermostat. •The heater…Read more

Infrared heating panels from Herschel are easy to install with several installation options to choose between. Our Comfort and Inspire panels should be professionally installed and qualified electricians just need the provision of electricity and space to mount the panel heater.  Installation guidelines are available on the website. Herschel also…Read more

Herschel panels radiate far infrared heat through the air which is then absorbed by objects and surfaces of the room. The most effective place for you to mount your panels is usually higher up on the walls or on the ceiling. The heaters will be less effective if they are…Read more

Very occasionally we get asked about decorating problems that show up around heaters and whether the heaters are to blame.  However on the rare occasion that we do, in all cases there are underlying problems which the heater – in fact, any heater – is just accelerating or making evident…Read more

  Simple installation schematic – one panel, one controller, single room For simple panel installations using either the Herschel iQ system or the XLS control system, our recommendation is to make the control receiver attachment after the fused spur. (When using MD2 Hard wired thermostat, the wiring connection to and…Read more

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Herschel Infrared panels can be installed on the wall or ceiling, the optimal placement of the infrared heaters depends on several factors, such as the size of the room, the layout of the building, the intended use of the room, and the type of heater being used. Our sales team…Read more

Here are some handy tips to make sure your home network is ready to use Smart Devices. You don’t want to buy a Smart IoT Device and install it, only to find it does not work, or works sporadically. You can avoid this situation with a few precautionary measures. 1)…Read more

Full pairing instructions for the XLS thermostats come packed with each XLS thermostat and XLS heating panel. The web pages for each of the thermostats also contain the downloadable set of instructions. We have made this short video to show you how simple pairing is. If you need further help,…Read more

All Herschel Thermostats can operate without wifi. Using wifi makes the controls easier to use and enhances the range of control features available to you (like linking with a PIR sensor; Voice Control or Group Control of multiple thermostats). It also allows you to manage your thermostats while you are…Read more

Full pairing instructions for the T2/R2 thermostat pack come packed with the T2. The web page for the T2 also has a downloadable set of instructions. We have made this short video to show you how simple pairing is. If you need further help, check out our detailed thermostat help…Read more

Our thermostats come with configurable Schedules that run under Smart Mode using the Smart Life app.  These work well, but work thermostat by thermostat. If you want to create one schedule to run all the thermostats in your house then creating a Schedule Scene is a much easier way to…Read more

Herschel’s Thermostats (except for the T-BT which doesn’t have wifi) work via the Smart Life App with Alexa and Google Home via voice command and via a very simple management widget in Alexa and Google Home Devices control panels. Commands in Alexa and Google Home are limited to temperature up…Read more

No, our thermostats can control multiple panels. We advise one controller per room and each controller can control one or multiple panels. Please check respective thermostat instruction guides for more information.

You can undo an existing pairing (e.g. if you want to change the assignment of which heater to which thermostat) simply by making the new pairing according to the instructions. This is true for panel => Thermostat pairings as well as Thermostat => Smart Life pairings.

New Ecodesign legislation from the EU 2015/1188 (otherwise known as Lot 20) means that re-sellers and installers of electric space heaters will need to be sure that the heaters they are selling or installing comply with Lot 20 from 1 January 2018. Heaters that fail to comply will not be…Read more

Infrared Heating Panels are controlled by thermostats, which at the most basic level turn a heater on if a room is not warm enough and turn it off when it is. All Herschel thermostats build on this basic capability by enabling 4 programs a day 7 days a week and…Read more

The technology used within the Halo heater is far infrared. This is different from the technology used by other more ‘traditional radiant heaters’ from other providers, which have typically used shortwave infrared technology and the feeling of comfort from far infrared is a much more gentle feeling of warmth, ideal…Read more

No they will not. The Halo emitters are completely different to the old quartz ray emitters that were previously common for this type of application. The effect felt is more of a space heating, gentle comfort and this was specifically tested with occupiers at St Matthew’s – no frazzle of…Read more

No, not at all, in fact the design of the Halo has been specially developed to complement interiors and also comes with the option to add dimmable LED lighting and bespoke décor/colours to the finish. Traditional radiant solutions have emitted a strong red, intrusive glow from the heating element however…Read more

The Halo heater can be installed by qualified electricians, providing a non-intrusive installation for building managers with no skills shortage issues.

The Halo has no moving parts and requires no servicing, unlike heat pumps and boilers. This represents a significant cost saving over the lifetime of the heating system. Halo has been designed so that all parts have long lifetimes and are easily replaceable.

With sufficient heaters we can heat the entire church. However, this is unlikely to be the most cost-effective way of heating as it will consume a high amount of energy, especially in older, poorly insulated churches that were never built to be heated. For churches with less frequent use “Sunday Churches”…Read more

The Halo presents a hugely efficient solution for churches and hard to heat listed properties as it directly heats people and buildings, rather than wasting energy heating the air. After the initial trial at St Matthew’s the treasurer is predicting (via monitoring use so far) that the energy use of…Read more

Yes the Halo heaters will work well in providing comfortable warmth during cold winters and the Herschel Heritage team will ensure the required number of heaters are specified in accordance with your requirements. In the installation at St Matthew’s, the Halo heater specification totals 31.2 kW (on full power). This…Read more

The radiant wavelength is similar to that which humans radiate, and the measurable surface temperatures are no greater than they would be through human contact. The feeling of heat is similar to that of the heat of the sun through a window and there is no additional risk of differential…Read more

Yes absolutely. Under the scheme listed churches can claim a grant in lieu of VAT, and thus significantly reduce the net capital cost in installation.

Herschel has carefully selected brands for their hot water proposition that support the environment and reflect its own values. Innovative designs on all our water heating systems ensures energy consumption is reduced, saving money on bills whilst also protecting the planet. The innovative technology in the HydroNova system, including Thermino©…Read more

The risk of Legionella is managed by both hot water systems. The innovative design of the HydroNova system, including a Thermino© hot water battery from Sunamp©, minimises the risk of Legionella disease. The Mixergy tanks incorporate automatic legionella cleansing cycles and remote diagnostics enable monitoring of tenant’s household health, ideal…Read more

HydroNova uses a revolutionary new “Phase Change” technology to provide heat. When the element is charged electrically, the materials in it change “phase” from a liquid into a solid.  This “charging” process itself requires very little energy relative to heating an equivalent volume of water in a Immersion Heater. When cold…Read more

The HydroNova system is maintenance free with no servicing requirements.

Everything you need to install your HydroNova system comes with the package. This includes: Expansion Tank Mixer Unit HSS Switch. Pipework and pipe connections are not supplied, however your plumber will have these as standard parts.

HydroNova is controlled with Herschel’s HN1 switch. This switch works with SmartLife and you can therefore set it to run on a schedule (e.g. overnight to use Economy 7) and can opt to add a mid-day top-up charge if you need to. By Using the HN1 switch, you can integrate…Read more

Cut-off time for next day delivery is 12pm (excluding weekends, weekdays only). Please note: there may be delays to the usual delivery timescales over the Christmas period. Last day for next day delivery over Christmas 2019 is Monday 23rd December until Thursday 2 January 2020. Please contact us on +44(0)1473…Read more

Our Inspire heater panels are specially made to order in Germany and will take approximately 4 weeks from order to delivery. All other heaters are standard stock items, so as long as we receive your order by mid-day on a working day, we should be able to organise dispatch the…Read more

Panels are to be signed for ONLY if there is NO damage to the packaging on delivery. If there is any damage to the packaging please do not sign for the goods. Contact Customer Services at Herschel, +44 (0)1473 760059, within 24 hours of receipt to notify us of the…Read more

Extended Warranties are available on our Comfort and Select XLS heating ranges. Our fantastic Extended Warranty product offers an extended 5 year warranty protection, on top of the standard warranty period, offering you that little bit of extra peace of mind on your heaters. The Extended Warranty will begin on…Read more

There may be delays to the usual delivery timescales over the Christmas period. Please contact us for more details on +44(0)1473 760059.

The cheapest way to heat a house with electric is by using a technology that transforms electricity into heat efficiently. Infrared panel heating is a technology that uses electricity efficiently through direct transfer of the heat energy, rather than heating a volume of air. When considering which heating system may…Read more

Absolutely! Herschel Infrared heaters are available in a variety of sizes and finishes and are ideal for integration into the design of a building. Our infrared panel heaters are super thin and can be installed discreetly on the ceiling or wall providing a space-saving heating solution that can also blend…Read more

Infrared heating positively impacts indoor air quality. Unlike traditional convectional heating systems, infrared directly heats objects, meaning it does not heat the air. Not only does this make infrared heating a much more comfortable warmth, this also means that no dust, allergens, or other pollutants are being spread around the…Read more

Infrared heating is a fantastic solution for those wanting to improve their carbon footprint and move to a more sustainable, low carbon form of heating. The future is electric and infrared heating is a hugely practical electric heating solution that offers a greener alternative to gas boilers. Quick to install,…Read more

Herschel Infrared heaters can work with almost any type of building material, although some materials are better at retaining heat and releasing more efficiently. Materials like concrete and brick have a high thermal mass, meaning they can store heat for longer durations, this helps to keep the building warmer for…Read more

Of course! Herschel Infrared offer a number of patio heating solutions, including wall-mounted, suspended, and free-standing infrared heaters, all engineered for performance, efficiency, and durability. You can find out more about our outdoor heating range here.

We can provide heating solutions for all spaces and all applications including large or open spaces. As the longest established infrared heating provider in the UK, we have specified infrared for a huge number of projects across a broad variety of residential homes and commercial applications. Our experienced team of…Read more

Yes, infrared heating can be used to heat a whole house. We have many customers who choose to install our infrared heating panels throughout their entire home as they look to make the switch away from fossil fuels to cleaner electric heating. It is possible to specify and install Herschel…Read more

There are some disadvantages to infrared heating panels compared with other forms of heating, but these are far outweighed by the many advantages. The main consideration is that the infrared heating panels must not be obstructed by furniture. Infrared heating panels radiate invisible light (which carries the heat). If they…Read more

As a heating solution we are confident that infrared heating provides one of the most sustainable options for the built environment. There is increasing need for the population to reduce their reliance on fossil fuels and utilise low carbon, energy efficient technologies. Herschel Infrared heating provides a future-proof heating solution…Read more