FREQUENTLY ASKED QUESTIONS ABOUT INFRARED HEATING

Herschel has a UK wide network of approved installers and resellers who have taken our training and sell our heaters. Contact Herschel on our “Find Herschel-approved UK Installers” page to get a recommended installer near you. If you want to become a Herschel installer, you can also apply from this…Read more

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Outdoor heaters are becoming increasingly popular, but there are many different types of heater available and lots of jargon. But even on the nicest of days in the UK it very often gets chilly or cold in the evening and if you want to enjoy socialising outside, outdoor heating is…Read more

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Herschel Infrared heaters come with a 5 or 10 year guarantee. Our Inspire range is designed to last decades because of the high quality of materials and advanced heating elements that are used. Herschel Far Infrared panel heaters require no maintenance or servicing. Our heaters use solid state elements unlike…Read more

IEC 60675-2:2021 which covers household direct acting room heaters provides a standard for assessing their radiant performance. It is the internationally agreed legal definition of the performance criteria for radiant performance of household electrical heaters. The standard states: Anything with a surface temperature of less than 40c cannot be classed…Read more

Herschel panels are tested and verified by the German research establishment TÜV and the tests include verification (Geprufte Sicherheit – or “Proven Safety and Health”) and Electromagnetic compatibility with current world standards for human health and electrical appliances. They are also RoHS and REACH and EcoDesign (Lot 20)  Compliant.  Our…Read more

There have been a number of low voltage, very thin, carbon based heating products in the form of “Wallpaper”, in-wall, ceiling or underfloor mats that have recently appeared on the market promoting themselves as “Infrared”, “far infrared” and / or “Radiant” heating technologies. Typically these systems are low voltage (via…Read more

Are Infrared rays safe for people? Far infrared heating is 100% safe and natural for our bodies, and our well-being, as the human body is designed to accept and emit infrared. The feeling of warmth from infrared is particularly comfortable. It is UV that is harmful, not infrared, and so…Read more

Longest track record At Herschel we have the most extensive experience of the application of Far Infrared in the UK (check our Residential and Commercial Case Study pages). Effective heating is all about matching the right heater to the right requirement and we have many years experience in this: helping…Read more

Herschel Infrared panels are easy to install and come with a very comprehensive set of instructions. As Infrared panels are an electric installation, they should only be carried out by a suitably qualified electrician.  Herschel has a network of Accredited Installers who would be happy to help you. Things to consider…Read more

Infrared heating panels from Herschel are easy to install with several installation options to choose between. Herschel offers a range of Select XLS infrared panels that all come with the EASYFIX mounting system allowing for simple wall-mounting (and plug in to a mains socket) by keen DIY-ers. The Select XLS…Read more

To allow the panels to operate at the right temperature and unobstructed, our Instructions call for no objects to be placed within 400mm of the front of the panel and not within 200mm of the sides of the panel. This includes if you are intending to flush-mount panels in a…Read more

This is an example of a customer install of ceiling-mounted Select XLS panels hard wired to, and powered from, the T-MD2 thermostat. The T-MD2 is also wired to the mains. •There is a fused spur at low level below the T-MD2 thermostat for isolating the heaters and thermostat. •The heater…Read more

Electrical Safety in bathrooms divides into four zones. In Zone ‘0’ which defines being within in the sink bowl, bath tub or shower bowl any electrical appliance must be IP67 (full immersion capable) and low voltage. Zone 1 is the splash zone above a bath or within a shower enclosure…Read more

Herschel Infrared panels can be installed on the wall or ceiling, the optimal placement of the infrared heaters depends on several factors, such as the size of the room, the layout of the building, the intended use of the room, and the type of heater being used. Our sales team…Read more

Herschel panels radiate far infrared heat through the air which is then absorbed by objects and surfaces of the room. The most effective place for you to mount your panels is usually higher up on the walls or on the ceiling. The heaters will be less effective if they are…Read more

  Simple installation schematic – one panel, one controller, single room For simple panel installations using either the Herschel iQ system or the XLS control system, our recommendation is to make the control receiver attachment after the fused spur. (When using MD2 Hard wired thermostat, the wiring connection to and…Read more

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Very occasionally we get asked about decorating problems that show up around heaters and whether the heaters are to blame.  However on the rare occasion that we do, in all cases there are underlying problems which the heater – in fact, any heater – is just accelerating or making evident…Read more

Infrared Heating Panels are controlled by thermostats, which at the most basic level turn a heater on if a room is not warm enough and turn it off when it is. All Herschel thermostats build on this basic capability by enabling 4 programs a day 7 days a week and…Read more

Herschel thermostat controls have been designed to be easy to set up and run however sometimes we all need a bit of help and support. Our thermostat controls help centre has been designed to quickly & simply guide you to the correct support, with a few simple clicks, enabling you…Read more

Full pairing instructions for the XLS thermostats come packed with each XLS thermostat and XLS heating panel. The web pages for each of the thermostats also contain the downloadable set of instructions. We have made this short video to show you how simple pairing is. If you need further help,…Read more

No, our thermostats can control multiple panels. We advise one controller per room and each controller can control one or multiple panels. Please check respective thermostat instruction guides for more information.

Full pairing instructions for the T2/R2 thermostat pack come packed with the T2. The web page for the T2 also has a downloadable set of instructions. We have made this short video to show you how simple pairing is. If you need further help, check out our detailed thermostat help…Read more

New Ecodesign legislation from the EU 2015/1188 (otherwise known as Lot 20) means that re-sellers and installers of electric space heaters will need to be sure that the heaters they are selling or installing comply with Lot 20 from 1 January 2018. Heaters that fail to comply will not be…Read more

Our Inspire heater panels are specially made to order in Germany and will take approximately 4 weeks from order to delivery. All other heaters are standard stock items, so as long as we receive your order by mid-day on a working day, we should be able to organise dispatch the…Read more

There may be delays to the usual delivery timescales over the Christmas period. Please contact us for more details on +44(0)1473 760059.

Panels are to be signed for ONLY if there is NO damage to the packaging on delivery. If there is any damage to the packaging please do not sign for the goods. Contact Customer Services at Herschel, +44 (0)1473 760059, within 24 hours of receipt to notify us of the…Read more

Cut-off time for next day delivery is 12pm (excluding weekends, weekdays only). Please note: there may be delays to the usual delivery timescales over the Christmas period. Last day for next day delivery over Christmas 2019 is Monday 23rd December until Thursday 2 January 2020. Please contact us on +44(0)1473…Read more

There are 3 types of heat transfer: Conduction, Convection and Radiant Heating.  Infrared heating is radiant heating and it differs from conduction and convection because it transfers heat to objects and people directly, without heating something else in between (air, water, metal etc.). Convection heaters heat air, which rises to…Read more

As the interest in infrared heating grows, so does the competition to distinguish products and claim an edge over the competition. One of the latest phrases is “Nano Carbon Infrared Heaters” which purport to emit high levels of heat for very low wattage. The word “Nano” in itself refers to…Read more

Heater voltage is a common question that relates to single-phase heaters; why Herschel states 240v as the rated voltage limit of its single-phase heaters, and whether this is adequate (high enough) given total supply voltage in the UK can legally reach 253 volts. The regulation on the matter is clear enough:…Read more

Infrared heating is a fantastic solution for those wanting to improve their carbon footprint and move to a more sustainable, low carbon form of heating. The future is electric and infrared heating is a hugely practical electric heating solution that offers a greener alternative to gas boilers. Quick to install,…Read more

We can provide heating solutions for all spaces and all applications including large or open spaces. As the longest established infrared heating provider in the UK, we have specified infrared for a huge number of projects across a broad variety of residential homes and commercial applications. Our experienced team of…Read more

Herschel Infrared heaters can work with almost any type of building material, although some materials are better at retaining heat and releasing more efficiently. Materials like concrete and brick have a high thermal mass, meaning they can store heat for longer durations, this helps to keep the building warmer for…Read more

Infrared heating positively impacts indoor air quality. Unlike traditional convectional heating systems, infrared directly heats objects, meaning it does not heat the air. Not only does this make infrared heating a much more comfortable warmth, this also means that no dust, allergens, or other pollutants are being spread around the…Read more

Infrared heating needs to be specified correctly to ensure the benefits of infrared are optimised. For homes, we have a handy online calculator which allows you to enter the details of your property and dimensions of the rooms you require heating in. This will then provide you with a recommendation…Read more

SAP10 is coming and the future is electric. Please read our our latest news on SAP10.  The proposed introduction of SAP10 has significant implications for electric heating given the revision of emission factors which are currently out of date. Overview of current methodology SAP2012 SAP is the Standard (buildings) Assessment…Read more

Yes, infrared heating can be used to heat a whole house. We have many customers who choose to install our infrared heating panels throughout their entire home as they look to make the switch away from fossil fuels to cleaner electric heating. It is possible to specify and install Herschel…Read more