Customer Service FAQs Are there any impacts on delivery from COVID-19?

Are there any impacts on delivery from COVID-19?

Herschel Infrared is closely monitoring the development of COVID-19 during these uncertain times.

Courier Services

We continue to monitor responses from our couriers, FedEx and ParcelForce, to assess the impact on courier services for customers. Please be advised that there are likely to be delays to our normal delivery levels and our Logistics team will update you on these upon order. Please contact us for more information, as required. ParcelForce have removed their UK service guarantee however will seek to ensure ‘all reasonable endeavours’ to maintain service levels where they can. International delivery guarantees have also been suspended. They have also announced changes to procedures in terms of signing for an receiving items in the UK. They state ‘In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture electronic signatures. Our drivers will instead log the first and last name of the person accepting the item and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature’.  For the latest service updates across the UK and overseas please visit parcelforce.com/service-updates

FedEx, similarly, continue to operate services. There is the potential for delays to arise however they are doing their best to limit these. As above, please contact us if you require further details.

Herschel Services

The well-being of our staff is our highest priority. Remote working is possible for nearly all our employees, and we have already taken the necessary steps to transition to this, with the majority of staff now remote working. All departments are still available as normal via phone, email or our online chat facility. We continue to remain committed to deliver the levels of service that you would expect and that we are proud of. Please bear with us if there are delays to our courier service during this unprecedented time. We will monitor developments on a daily basis and advise of any changes to our operations as soon as possible.

We would like to take this opportunity to share our wishes with everyone to stay safe and well.

2020-03-19T13:31:32+00:00