Herschel Infrared Ltd.
HERSCHEL INFRARED LTDShore House, 68 Westbury Hill, Bristol, BS9 3AA, United Kingdom Registered No.: 08495672
EEE Producer Registration Number: WEE/MM9416AA. More information.
Herschel Infrared Ltd is the registered copyright and brand owner of Herschel Infrared Heaters.
The content of this website is copyright protected. It is not permitted to copy or duplicate text, pictures or graphic material.
No responsibility is taken for the correctness of the information provided. Due to product development, deviations may occur.
This site may contain links to external sites. Herschel Infrared Ltd assumes no responsibility for the content or protection of privacy of external sites.
Making A Purchase
To make a purchase, please browse our store and add the items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We provide power sizing guidelines and calculators to assist you in specifying the heaters required. The guidelines and calculators are intended to give an estimate of the heater(s) required to comfortably heat an area. For a more accurate assessment we strongly recommend that you contact us for a detailed evaluation. We accept no liability for any reliance placed upon our guidelines and calculators.
Energy-savings and control of comfort levels can only be made in conjunction with the correct thermostat or control device. We strongly recommend you purchase adequate control devices with your order to ensure optimum comfort levels and energy-savings. Adequate devices are recommended with each product. For heating of indoor spaces within the EU, the controls are a legal requirement in order to comply with EU EcoDesign legislation (LOT 20) and our heaters must not be operated without the compliant controls.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa, MasterCard and Paypal. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an order acknowledgement. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable before entering the contract with you.
Herschel Dealers or Affiliates may occasionally offer additional products and services to you, pursuant to your purchase of Herschel Heaters (e.g. Installation services or additional appliances for your house). When making an online purchase on Herschel’s website, you agree that Herschel Infrared is not responsible and can in no way be held liable for products or service promises made by 3rd parties which you do not purchase directly from Herschel Infrared.
Shipping And Handling
We do not usually charge shipping and handling for deliveries in the UK. For deliveries outside the UK we reserve the right to add shipping charges.
We will act on your order within 1 working day of receipt. Shipping times will depend on stock availability – noting certain infrared panels are made-to-order.
We will send you an “Order Dispatch” notification when the order has been dispatched. This will contain delivery information and expected delivery dates.
All goods are checked before leaving our warehouse. We do not dispatch items that appear damaged in any way.
When the goods are delivered please inspect the packaging of each item before signing and if there is any noticeable damage please only sign for “AS DAMAGED” and inform us on +44 (0) 1473 760059 as soon as possible.
Whilst we pack all of our heaters as well as possible, infrared heating panels (especially glass and mirror panels) are fragile. Please handle them with care. Please unpack and physically inspect all panels and notify us within 24 hours of delivery if there is any visible damage.
We require all deliveries to be signed for and you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Tax Charges For orders made within the UK, 20% VAT is added. For sales to the European Union, VAT is added according to the prevailing rates of the country to be shipped-to. Orders outside the UK and European Union are VAT free, but you will be responsible for any import or local taxes. These will be levied by the courier when you import the goods and Herschel shall have no liability for any taxes outside the EU.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Returns Policy Your rights to return goods are protected under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you wish to return goods, you have 14 days from the date of delivery to notify us and 14 days from date of notification to return the goods to us. If goods are not faulty, you are responsible for the cost and risk of loss or damage incurred when returning the goods, so you should take out enough postal insurance to cover their value. This returns policy does not affect your rights when we are at fault – for example, if goods are faulty or mis-described, where we will assume the costs of returning the goods.
In cases where you do not want products that are in good working order (i.e. due to a mistake in ordering, product turns out not to be suitable for purpose intended) all such goods returned must be un-used, in saleable condition, complete with all original packaging and fixings. If goods do not reach us in this condition we reserve the right to reduce the refund according to the reduction in value of the goods. This includes instances where the heaters have been installed or altered in any way.
Your right to cancel or return unwanted items does not apply to bespoke or special order heaters (such as picture panels).
Cancellation For standard stock items (excluding special order goods) you are entitled to cancel your order and obtain a full refund including any delivery charges at any time before delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you.
Specification If we are asked for advice as to the suitability of any product such advice will be given to the best of our ability and in good faith but such advice is only given on the express condition that the Company is exempt from liability for failure in performance resulting directly or indirectly from such advice.
In addition to your statutory rights, Herschel offers additional warranties, the length of which varies by product. Please refer to the Warranty Policy for full details.
The Company shall have no liability for any costs of installation, removal or inspection costs incurred by the Buyer or any third party in respect of any warranty claim.
The warranty will be invalidated due to improper use, damage, supply voltage in excess of the stated input voltage or faulty handling by you.
Credit Card Security When the order is placed at our website, credit card numbers are captured and submitted on the pages of the payment gateway provider (Sagepay or Paypal). Herschel does not capture or process any credit card or payment information. This information is encrypted and submitted using 128 bit encryption.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1473 760059 (International +44 (0)1473 760059) or fax us on +44 (0)872 115 0084 or write to us at
68 Westbury Hill,
Westbury on Trym,
BS9 3 AA,