Sales Support

Infrared heating needs to be specified correctly to ensure the benefits of infrared are optimised. For homes, we have a handy online calculator which allows you to enter the details of your property and dimensions of the rooms you require heating in. This will then provide you with a recommendation of the Herschel infrared heaters that will match your requirements.

For commercial buildings or outdoor areas, indicative guides are available on our website to show the size of infrared heaters required. We also offer a free, no obligation specification service from our team of infrared heating specialists who will tailor a recommendation just for you. Our team can be contacted through our Contact Us page or by using our online chat facility.

This depends on the ambient temperature and the levels of insulation of your building. Herschel Far Infrared heaters work by warming up the thermal mass of the room and on initial start up, this may take several hours and in some cases days, depending on the area to be heated (a damp basement room for example). It is very important to go through this phase to warm the thermal mass of the room for the heaters to work efficiently – cold walls and floors will not give occupants a feeling of warmth and wellbeing. For the system to work effectively all surfaces in the room should be at the same comfortable temperature and will start radiating back.

We recommend leaving the heaters on constantly until the room reaches the desired temperature. They then work most effectively by “topping up” the temperature using a thermostat control, being operated on a timer or a combination of both.

We could get really geeky on this but will try to keep it simple…

Whilst Herschel Comfort, Inspire and Select XLS panel ranges have different construction methods, they all do the same thing which is to convert electricity to emit radiant heat called “far infrared”. Surface temperatures of  Panels average 100 degrees centigrade and are designed to gently warm people and buildings.

Herschel Advantage and Aspect range utilise ceramic plate emitters containing nickel wire cores.

Herschel Far Infrared emitters emit in the spectral range of 3 – 10 microns with no light at all.

The Herschel Advantage and Aspect Space heaters have surface temperatures of around 400 degrees centigrade and have a higher throw and spread to heat larger areas.

The majority of the heat produced from all of our panels is “radiant”, meaning the energy is used to directly heat objects and not the air.

Herschel supplies its own Hot Water Heating system. HydroNova uses a heat battery to heat up your water as and when it is needed for a fraction of the  cost of charging an equivalent immersion system.  HydroNova is also tankless and saves considerable space.  It integrates fully with control of your Herschel Infrared Heating panels and comes with a 10 year guarantee.

HydroNova works with your existing electricity supply, but it is also solar-ready, meaning that if you already have a solar PV system, you can divert surplus solar electricity to HydroNova, rather than export to the grid.  However if you do not yet have solar PV, HydroNova is ready for it when you are.

No, our thermostats can control multiple panels. We advise one controller per room and each controller can control one or multiple panels. Please check respective thermostat instruction guides for more information.

Herschel Infrared panels can be installed on the wall or ceiling, the optimal placement of the infrared heaters depends on several factors, such as the size of the room, the layout of the building, the intended use of the room, and the type of heater being used. Our sales team will be able to help you choose the best heaters for your space and the optimal placement for these.

Some panels, such as our Glass, Blackboard, Picture, and Mirror panels cannot be installed on the ceiling, however as infrared heats people and object directly, the level of comfort will be the same regardless of whether the panels are installed on the wall or ceiling. To calculate the amount of wattage would be needed for your space, you can contact our sales team, or alternatively, can use our online calculator.

Infrared heating panels from Herschel are easy to install with several installation options to choose between. Our Comfort and Inspire panels should be professionally installed and qualified electricians just need the provision of electricity and space to mount the panel heater.  Installation guidelines are available on the website. Herschel also offers a range of Select XLS infrared panels that all come with the EASYFIX mounting system allowing for simple wall-mounting (and plug in to a mains socket) by keen DIY-ers. The Select XLS infrared panel range can also be professionally installed on a ceiling using a qualified electrician, requiring standard electrical not specialist skills, for a quick install.  Optional feet are also available for purchase should a freestanding option be preferred for those seeking a no-install option for Herschel Infrared panel heaters.