Really quick responses to emailed (via website) queries. Good online ordering and clear labelling on website about availability and delivery timescales. Heater (Florida 2000W freestanding outdoor) was delivered 10 days earlier than their estimated availability, which was a bonus. and the product itself is high quality, just what we wanted to heat our outdoor space. Very impressed – especially given the scarcity of quality outdoor heaters at the moment – and would order from them again quite happily.